FAQs

Business Address

Xinhua Spring, Building 2, No. 202 Xinhua Qicun
Jiulongpo District
Chongqing, CQ 400053
China

Note: This is a business contact address only and not a retail store or return facility.

Do I Need an Account to Place an Order?

No, you do not need an account to place an order. You may check out as a guest.

Creating an account allows you to:

How Do I Place an Order?

You will receive order confirmation and tracking updates by email.

Can I Customize My Product?

At this time, we do not offer customization options.

Payment Methods

We securely accept payments via PayPal.

All transactions are processed securely through PayPal.

Where Do You Ship?

We currently ship within the United States, including Alaska and Hawaii.

We do not ship to remote areas, military addresses (APO/FPO/DPO), or U.S. territories.

How Much Does Shipping Cost?

How Long Does Order Processing Take?

Orders are processed within 1–3 business days.

How Long Does Shipping Take?

Estimated delivery time is 5–10 business days after dispatch.

Delivery times may vary depending on location and carrier conditions.

Will I Receive a Tracking Number?

Yes. Once your order has been shipped, you will receive tracking information via email.

What If My Item Arrives Damaged?

If your item arrives damaged, please contact us within 7 days of delivery.

Email: service@toinsho.com

Phone:+86 17152305555

Please include:

We will review your case and provide an appropriate solution.

How Do I Return My Package?

To request a return, please contact:

Email: service@toinsho.com

Returns must comply with our Return Policy.

Important:

Refunds are processed within 3–7 business days after inspection.

Additional Notes

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