Return & Refund Policy

Return & Exchange Policy

We hope you love your purchase from Toinsho. If you are not fully satisfied, we’re here to help.

Business Address

Xinhua Spring, Building 2, No. 202 Xinhua Qicun
Jiulongpo District
Chongqing, CQ 400053
China

Note: This is a business contact address only and not a return address. Please contact customer support to obtain return instructions before sending any items back.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return:

Items must be unused and in original condition
Items must be returned in original packaging
A valid order number or proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Return Process

To initiate a return, please contact:

Email:service@toinsho.com

Please include:

Order number
Name used for the order
Email address used at checkout

Our support team will respond within 24–48 business hours with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable
We recommend using a trackable shipping method

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Please provide:

A clear photo of the item
A photo of the packaging

We will review your request and provide a replacement or refund if applicable.

Refunds

Refunds are processed within 7-14 business days after the returned item is received and inspected
Refunds will be issued to the original payment method (e.g., PayPal)
Original shipping fees (if any) are non-refundable

Non-Returnable Items